Order Processing & Shipping: Prompt and Reliable

At Mad Honey, we know how eager you are to start your adventure. That’s why our team works diligently to process and ship your orders as quickly as possible. Typically, we dispatch orders within 2-5 weekdays after you place them, ensuring minimal wait time. However, if your order falls during a public holiday in Nepal, we’ll keep you informed via email. Rest assured, your product will be shipped as soon as the holidays conclude.

Special Care for Rare Harvest Products

For those who order our rare harvest products, we add a personal touch by crafting a custom box engraved with your name. This process takes a bit longer, but we believe the wait is worth it. We appreciate your patience as we create something truly special just for you.

Shipping Locations: Nepal & USA

We handle all shipping directly from Nepal or the USA, depending on your order size. With fulfillment centers in both locations, we ensure every shipment is carefully prepared, securely packed, and dispatched from Nepal, where the magic happens.

Shipping Notifications & Delivery: Stay in the Loop

As soon as your order leaves our store, you’ll receive an email notification. We estimate that your Mad Honey will arrive at your doorstep within 7-15 working days, depending on your location. Please note that minor delays may occur over weekends.

Estimated Shipping Times:

• UAE: Approximately 4 days
• USA: 3-12 days
• UK: 3-12 days
• Netherlands: Approximately 7-15 days

Important Reminder: To avoid any delivery issues, please refrain from using a PO Box number when filling out your order form, as we cannot deliver to PO Boxes.

Customs & Taxes: What You Need to Know

While we handle everything on our end, it’s important to note that any customs duties, taxes, or fees imposed during or after shipping are the customer’s responsibility. We recommend familiarizing yourself with your local customs regulations to ensure a smooth delivery process.

Return Policy: We’ve Got You Covered

At Mad Honey, we stand by the quality of our products and packaging. However, we understand that sometimes things can go wrong during transit. That’s why we offer a simple and straightforward return process to make sure you’re satisfied.

How Long Do You Have to Return a Product?

You have 30 days from the shipping date to return a product. If you’re not satisfied with the product—even if it’s used—you can return it to us. Just let us know the reason for your return, and we’ll take it from there.

Steps to Follow:

1. Contact Us: If there’s an issue with your delivery, reach out to us immediately via email or WhatsApp. Be sure to include a full video and pictures of the delivered package so we can assist you better.
2. Reshipping: We’re committed to making things right. We’ll resend the same product to you at no additional charge.
3. Shipping Charges: Please note that you’ll be responsible for covering the shipping charges, except in cases of loss.
4. Examination & Confirmation: Our logistics team will carefully review the pictures and videos you provide to confirm any damage. We prioritize your satisfaction and will not entertain fraudulent claims.
5. Quick Turnaround: Once we’ve confirmed the return, we’ll typically dispatch your replacement product within 2 days, ensuring you get it as soon as possible.

We hope this policy gives you confidence and clarity about our shipping, delivery, and return processes. If you have any questions or need further assistance, don’t hesitate to reach out. Your satisfaction is our top priority.